Privacy policy

Your Privacy Matters.

This page explains how we handle your information when you shop with us.

What Information We Collect:

When you make a purchase or browse our site, we collect certain information, including: 

  • Your Name & Contact Details: This includes your name, email address, shipping address, and phone number.
  •  Payment Information:  We collect information necessary to process your payments, such as credit card details or information from Apple Pay or Google Pay. Note that we don't directly store your full credit card details; they are processed securely by our payment processors.
  •  Order Information:  Details about the products you purchase and your order history.
  • * Device & Browser Data:  We collect information about the device and browser you use to access our site, including your IP address, browser type, and operating system. This helps us improve your experience.

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Orders:  To fulfill your orders, process payments, and arrange for shipping.
  •  Communication:  To communicate with you about your orders, provide customer support, and send you updates or promotional emails (if you've opted in).
  •  Improving Our Service:  To analyze website traffic and user behavior to improve our website design, product offerings, and customer experience.

 Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activity on our site. Cookies help us personalize your experience, remember your preferences, and track website traffic. You can manage your cookie preferences through your browser settings.

Third Parties 

We work with third-party service providers to operate our online store. These include:

  •  Shopify:  Our e-commerce platform, which hosts our store and provides related services.
  •  Apple Pay & Google Pay:  Payment processors that securely handle your payment information.

These third parties may have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 

Data Security

 Your security is important to us. We use industry-standard security measures, including SSL encryption, to protect your information during transmission. Payment information is processed through secure payment gateways, and we do not store sensitive payment information on our servers.

Your Rights 

You have the right to:

  •  Access your data:  Request a copy of the personal information we hold about you.
  • Correct your data:  Request that we correct any inaccurate or incomplete information we hold about you.
  •  Delete your data:  Request that we delete your personal information from our records.

To exercise these rights, please contact us at support@maisondelmont.com.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete the information.

Policy Updates 

We may update this privacy policy from time to time. We will post any changes on our website.

Company Name: Maison Delmont

Business Address: Mendale mocher sfarim 1, Kiryat Yam, Haifa District, 2901401, Israel

Company Number: 212748321 

Tax Number: 212748321

E-Mail: support@maisondelmont.com

 Phone Number: +44 7348954822 

Customer Service: Monday - Friday: 9:00 - 17:00 CET

Average response time:  Customer service is based in Israel and provides dedicated English support for United Kingdom customers. We respond to all inquiries within 24 hours on business days.