FAQ
Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and Google Pay.
Can I change or cancel my order?
You can make changes or cancel your order within 1 hour of placing it. After that, your order is locked for processing.
Where do you ship?
We currently ship to the United Kingdom.
How long will it take to process my order?
Order processing typically takes 1-3 business days.
What's the delivery timeframe?
Expect your order to arrive within 7-14 business days after processing.
What are the shipping costs?
Shipping is free on all orders.
Will I receive tracking information?
Yes, you'll receive tracking details via email once your order ships.
What is your return policy?
You can return items within 30 business days of receiving your order.
Who pays for return shipping?
The customer is responsible for return shipping costs.
How long does it take to get a refund?
Please allow 10-14 business days for your refund to be processed after we receive the returned item.
Do you offer exchanges?
We don't offer exchanges at this time. We provide refunds only.
How can I contact customer support?
Email us at support@maisondelmont.com.
What are your customer service hours?
Our team is available Monday - Friday from 9:00 AM - 5:00 PM CET.
Company Name: Shalev Mordechai
Business Address: mendale mocher sfarim 1, kiryat yam, Haifa, 2901401, Israel
Company Number: 212748321
Tax Number: 212748321
E-Mail: support@maisondelmont.com
Phone Number: +44 07348954822
Customer Service: Monday - Friday: 9:00 AM - 5:00 PM CET
Saturday and Sunday: 10:00 AM - 4:00 PM CET
Average response time: within 24 hours.